Frequently asked questions...

Q: Are my pets’ vaccinations covered by my pet insurance policy?

A: No, this is one of the few things that are not usually covered. However, some companies offer the option to purchase vaccination and routine care cover for an extra fee.

Q: Does my pet have to go to a specific vet, or can I use any veterinary surgery?

A: You can go to any surgery you choose, your insurance policy will cover treatment at any vets unless otherwise specified.

Q: Do I get a discount for enrolling more than one pet?

A: There are usually discounts available, although they usually only apply to three or more pets.

Q: Will there be any charge if I have to make a claim?

A: Yes there will be an excess to pay, although this is usually less than £100.

Q: Are pre-existing conditions covered?

A: You cannot usually insure against pre-existing conditions, although there may be special circumstances.